Payment and dispatch

The following terms and conditions apply:

Dispatch conditions

Domestic delivery (Germany) and neighbouring countries: Belgium, Bulgaria, Croatia, Cyprus, Czechia, Dänemark, Estonia Finland, France, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Österreich, Poland, Portugal, Romania, Slovenia, Spain, Sweden.

Dispatch shall not be made to the German Islands.

Dispatch costs (inclusive of legally applicable VAT)

Domestic deliveries (Germany): 

We charge a flat shipping fee of 3,90 € per order.

From a order value of 50,00 € onwards, we deliver shipments free of cost.

If the dispatch involves bulky goods (freight forwarding), we calculate as follows:
Aquarien werden per Spedition versendet - 49,90 €
Sperrgüter werden per Spedition versendet – 49,90 €

Bulky goods are marked as such in the item description.

Deliveries to foreign countries:

We charge shipping costs for deliveries to foreign countries on the basis of the shipping weight:

Europa / EU:
bis 5 kg = 12,00 €
über 5 kg bis 10 kg = 18,00 €
über 10 bis 15 kg = 22,00 €
über 15 bis 31,5 kg = 36,00 €

Delivery periods

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 2 - 3 days, for deliveries abroad within 2 - 7 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

In case of self-collection, we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged.

Terms of payment

For domestic deliveries (Germany) the following payment options are available:

-  Payment in cash at the time of collection
-  Prepayment via transfer
-  Payment via SEPA direct debit
-  Payment via credit card
-  Payment via PayPal
-  Payment via instalment purchase (via easycredit)
-  Payment via Sofortüberweisung [immediate transfer]

In case of deliveries to a foreign country, you have the following payment options:

-  Payment in cash at the time of collection
-  Payment via SEPA direct debit
-  Payment via credit card
-  Payment via PayPal
-  Payment via Sofortüberweisung [immediate transfer]


Further details on payment

 

If payment is to be made via an SEPA base debit note or an SEPA corporate debit note, you authorise us to collect the billing amount from the specified account by issuing a corresponding SEPA mandate. You will receive a pre-notification at least 5 days before the date of the direct debit collection. Please ensure that the account in question possesses sufficient covering funds on the due date.

If payment is made using a credit card, your credit card account is debited in conjunction with the conclusion of the contract.

In case of an overseas delivery for which payment is made using a credit card, your credit card account is debited in conjunction with the shipping of the goods.

In case of questions, please contact us at the contact details mentioned in the Legal Notice.